The questions I get asked most, answered properly — what's going on, what you can safely do yourself, and when it's worth getting help.
Fake BT, Amazon or Microsoft call? Pop-up telling you to ring a number? What to do in the first hour, who to call, and how to lock things down again.
Read the guide →Slow, dead battery, won't update? A simple rule of thumb for repair vs replace, the cheap fixes worth doing, and when to stop spending money on it.
Read the guide →Windows 10 support has ended, but home PCs can still get security updates until October 2027. How to check you're covered, and what to do next.
Read the guide →The old phone network switches off in January 2027. What changes, what happens in a power cut, and what to check if you have a personal alarm.
Read the guide →Why Wi-Fi drops out upstairs, the free fixes worth trying first, why cheap plug-in boosters disappoint, and what actually works in Dorset homes.
Read the guide →Switching broadband is easier than it used to be. Check these first: contract end date, your provider email address, your phone number and social tariffs.
Read the guide →